911 service restored after multiple outages in several Tampa Bay area counties

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TAMPA, Fla. (WFLA) — Officials say 911 emergency lines are working again after going out twice in several Tampa Bay area counties.

Around 1 p.m, multiple agencies reported that 911 service had been restored.

As of 11 a.m. on Wednesday, 911 lines were down in the cities of Tampa, Bradenton, Temple Terrace and North Port. 911 lines are also out in Pinellas, Hillsborough, Manatee and Sarasota counties.

Polk County school officials said many of their schools and offices were also experiencing outages. The schools still had internet access and the use of mobile phones.

The St. Petersburg Police Department was experiencing problems with its non-emergency line.

This was the second outage to happen on Wednesday.

911 lines went down overnight in Hillsborough, Sarasota, Manatee and Charlotte counties for at least two hours.

During that outage, the Sarasota County Sheriff’s Office posted on twitter that the issue was due to a telephone outage. North Port police pointed to Frontier as the source of the problem.

WFLA News Channel 8 reached out to Frontier for a statement. Early Wednesday afternoon, Frontier released the following statement:

“Frontier is experiencing issues with phone traffic in the Tampa area.  The first issue took place during the night due to routine network maintenance being conducted by Century Link/Level 3 associated with a Florida DOT road project near Clewiston.  The issue during the night impacted network links connected to E911 service in the area.  The outage during the night lasted for a period of approximately 1:50 minutes.    This morning at approximately 10:07 EST,  some customers in the Tampa area are again experiencing an interruption in service due to issues it appears CenturyLink is experiencing related to a fiber cut.    We are in touch directly with CenturyLink and are working with them to restore services as soon as possible.”

If you are ever in an emergency and can’t get through to 911, you can use the non-emergency number in your county:

  • Pinellas: (727) 582-5770
  • Pasco: (813) 929-6200
  • Polk: (863) 298-6200
  • Hernando: (352) 754-6200
  • Sarasota: (941) 356-2732, (941) 356-2747, (941) 356-2778, (941) 356-2784, (941) 356-2786, (941) 356-2787, (941) 356-3008, (941) 650-0819
  • Hillsborough: (813) 247-8200
  • Manatee: (941) 301-2270
  • City of Bradenton (941) 932-9301, (941) 932-9302
  • City of Tampa Non-Emergency Calls (813) 231-6130
  • Tampa Police Dept: (813) 231-6130
  • Tampa Fire/Medical Emergency: (813) 232-6805
  • City of North Port (941) 993-7629, (941) 983-9159
  • St. Petersburg Police Dept. *Non-Emergency* (727) 893-7764
  • Temple Terrace Police Dept. Emergencies Only (813) 506- 6500

 

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