Flight problems? American Airlines will fork over extra miles on the spot

FILE - This July 17, 2015, file photo shows the tails of four American Airlines passenger planes parked at Miami International Airport, in Miami. (AP Photo/Alan Diaz, File)

(WFLA/CNN) — Is your plane seat broken? Perhaps the meal you ordered isn’t available or your entertainment system isn’t working.

According to CNN, American Airlines is giving flight attendants the ability to compensate passengers with frequent flier miles.

The amount received will depend on the specific problem and length of the flight.

The airline says it has a long-standing policy of crediting miles to make up for service problems on-board.

But angry customers have had to file a complaint to receive them.

Giving flight attendants the power to do it helps ensure nobody gets off a plane upset.

“We wanted to provide this at the point of first contact,” said American spokesman Ross Feinstein. “We want the customer to get off the plane feeling good about their experience. It makes the customers feel good and it makes the flight attendant feel good.”

The flight attendants at American and Delta can award frequent flyer miles to the passengers using computer tablets they carry on every flight.


The department of transportation reports a four percent uptick in complaints from fliers during the first three quarters of last year.


Stay with WFLA News Channel 8’s Lila Gross for the latest trending news straight from social media

WFLA.com provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s