Hillsborough woman asks ‘Better Call Behnken’ for help with USPS

United States Postal Service photo

GIBSONTON, Fla. (WFLA) – Nancy Talavera checks her mailbox several times a day. For weeks neighborhood packages went missing or were delivered to the wrong house.

“We’ve gotten days where there’s no mail at all,” Talavera said. “And we’ve gotten several, several weeks of getting mail delivery at 9:30 and 10 p.m. at night. It’s just not fair. We are a small, rural community, but we still deserve attention and service.”

mail problem

Talavera lives in the South Bay Lakes neighborhood in Gibsonton.

Talavera called 8 On Your Side, then notified the postmaster News Channel 8 was on the way. That seemed to help. After weeks of no progress on her own, the next three mail deliveries came in the daylight, but package delivery, Talavera said, is still inconsistent.

Better Call Behnken found a letter at the Gibsonton Post Office, informing residents of “modifications in delivery operations.” But the letter went on to say it “will in no way impact delivery or retail service.”

That is not the case, Talavera said.

Enola Rice, a regional spokeswoman for the United States Postal Service, sent this statement:

“The Postal Service’s goal is to provide excellent service to our customers. A postal official will contact the customer in order to address her concerns and resolve them. Due to the growth in Gibsonton, we recently made operational changes that will ultimately result in more efficient delivery and added customer conveniences. Customers will no longer need to travel to the Riverview Post Office when they receive pick up notices. We apologize to our customers for any inconvenience and ask customers to contact the postmaster with any mail concerns so that they can be resolved quickly.”

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