Women ask ‘Better Call Behnken’ for help getting medical records after clinic closes

Dr. Linwood Henry

BRANDON, Fla. (WFLA) – It’s been nearly a year since Brandon’s Women’s Diagnostic Center abruptly closed, yet a growing number of women report they can’t get their records back. Women have told Better Call Behnken they’ve been trying for months.

John Parker III, the center’s owner, told 8 On Your Side he has returned about 3,000 records to women since the center closed last October. But there are many more, he said, locked away in a secure facility in Pinellas County. Parker III said he’s doing the best he can to return them, meeting women at various places after they email him, but it’s difficult for him to keep up. He admitted he’s in over his head.

Many women are desperate to get records because they need them so their doctors can compare the images to current ones and make diagnostic decisions.

State officials tell 8 On Your Side Parker is not the one who should be in control of the records. The last medical director of the center, according to state records, was Dr. Linwood Henry. Officials said Henry is the one responsible for returning the records. There is a current investigation into what happened.

Meanwhile, 8 On Your Side tracked down Dr. Henry, and he has a good explanation for what happened.

Henry said he left Women’s Diagnostic Center in March 2015. That’s seven months before the center closed. He said he could not possibly be responsible for the records because he no longer worked at the center when it closed.

“The state may have had my name as medical director, but obviously, I was not working there at the time,” Henry said.

Henry said he feels terrible about what happened to his former patients’ records, but he’s not happy his name is anywhere near this debacle.

Shelisha Coleman, spokeswoman for the state’s Agency of Health Care Administration, said the department is looking into who was the medical director at the time and who should be responsible for these records.

In the meantime, the Florida Department of Health asked women who don’t have their records to file complaints so they can look into it. Here are the links you need to do that:

Consumer complaint forms can be found here.

Additional information on the consumer complaint process can be found here.

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