Woman calls ‘Better Call Behnken’ after months of trying to get mammogram records

HILLSBOROUGH COUNTRY, Fla. (WFLA) – Mary Zolna needs her mammogram records so her doctor can compare them to this year’s test result and decide what type of procedure she needs next. But the Women’s Diagnostic Center in Brandon, where Zolna visited for nearly 18 years, is now closed. She has been trying to get her records for months.

“No response to my numerous phone calls,” Zolna told 8 On Your Side. “It goes to voicemail on his phone, I would leave the same message and I would hear nothing.”

She’s not the only one. The center abruptly shut down in October 2015, yet its Facebook page still has messages from numerous women begging for their records.

As for Zolna, minutes after she set up her appointment with 8 On Your Side’s Better Call Behnken, John Parker, the owner of the closed diagnostics center, called her back. Parker agreed to meet her in a Starbucks parking lot in Brandon and hand over some of her most recent imaging records.

8 On Your Side tagged along and had a few questions for Parker.

Parker says he ran a successful business since 1988 but closed because of financial problems after investing in new technology. He says he’s trying to give records back and even tried to transfer records to another imaging facility in the area, but was turned away from several.

Federal law requires facilities that close to notify patients and then release documents to them or to another facility. Parker said when he was unable to do that, he secured the documents, as the law requires. He says he has met patients with more than 3,000 files and has the rest – he would not say exactly how many – sitting in a storage facility in Pinellas County.

“We then did everything that we could do to transfer the records to another imaging facility in the market. we were told no,” Parker said. “I am not trying to hide. I want to do the right thing.”

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