(WFLA) — Apple says it’s fixed the bug that was causing some iPhone and iPad devices to freeze while updating to iOS 10. The initial fix to the problem was to use recovery mode to restore the device. Here are instructions, from Apple, on using the recovery mode.
Use the recovery mode when:
- iTunes doesn’t recognize your device or says it’s in recovery mode.
- You see the Apple logo on your screen for several minutes with no progress bar.
- You see the Connect to iTunes screen.
To put your device in recovery mode and set it up again,
- Make sure you’re using the latest version of iTunes
- If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don’t have a computer, borrow one or go to an Apple Retail Store or Apple Authorized Service Provider.
- While your device is connected, force restart it. Press and hold both the Sleep/Wake and Home button for at least 10 seconds, and don’t release when you see the Apple logo. Keep holding until you see the recovery mode screen.
- When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits recovery mode, you’ll need to repeat these steps and choose Restore instead of Update when you get back to this step.
- After the Update or Restore completes, set up your device. If you previously backed up your device with iTunes or iCloud and had to restore your device in step 3, you might be able to restore from your backup during setup.