Hernando residents ask ‘Better Call Behnken’ for help with inexplicably high water bills

HERNANDO COUNTY, Fla. (WFLA) – Jenna Breit is furious about her inexplicably high water bill and the 94,000 gallons the Hernando County Water Department claims she used in one month.

Breit’s last bill was $800, including a more than $600 past-due balance from June’s eye-popping usage. “If I was bathing Shamu in my pool,” she said. “I mean how could you use 94,000 gallons in one month by one person?”

Professionals found no leaks, so Breit is even more frustrated with the water department’s response to her concern that something is wrong. “No one at the water department seems to care,” she said. “They just don’t care. You get the run around. One person tells you one thing in the notes, somebody else says something else.”

hernando water bills

Breit is not the only one questioning water bills in Hernando County. For weeks, residents have been calling 8 On Your side and writing on Facebook about their troubling bills.

One upset customer is Chris Fink. On Saturday Fink opened up a shocking $536 bill. He can’t understand how he could have used that much water and has been looking around his house for signs of leaks.

“I would have to have everything on for over 30 days,” Fink said.

Within hours of calls from 8 On Your Side to the county, a technician was at Fink’s house. His electronic equipment showed normal usage, except for three days earlier this month when the technology shows the meter ran continually, with 1,000 gallons passing through the meter every hour. Even the water technician couldn’t think of what would case that without a major leak.

Even a major leak wouldn’t make sense, Fink said, because his water usage went back to normal. So he remains frustrated.

“If I don’t pay this, I’m sure they’re going to want to shut my water off. And I didn’t use that much water to have them shut it off,” Fink said.

As for Breit, she’s holding out for an explanation from the water department. “I don’t have $800 to give them, and I won’t pay somebody for something I didn’t use,” she said.

WFLA.com provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s