Better Call Behnken: Bride finally gets wedding dress after store’s sudden closure

It took Alexa Hess ten months to pay off her $2,500 wedding dress.

ST. PETERSBURG, Fla. (WFLA) —- Alexa Hess is dreaming of the perfect wedding, with her in the perfect dress.

R-BRIDAL-She went to Lu’Nique bridal in St. Petersburg and picked out a David Terura, Mon Cheri gown in a blush pink. It took her ten months to pay the $2,500 price tag. The last payment was in April, but every time she tried to make an appointment to get the dress, all she got was an excuse.

“I so love this dress,” Hess said. “I didn’t get this dress, I don’t know what I’m going to do.”

And worse than that, “I called the number and it was suddenly disconnected.” Bridal shop owner Lulu Root had cut off communication.

Hess called 8 On Your Side for help. It didn’t take long to see why no one is answering the phone at the bridal shop. It’s closed down.

But then the unexpected, FedEx pulled up to the closed bridal shop with a box containing Hess’ dress. He almost took the dress back with him, but I encouraged him to try to deliver it to the alterations shop that Hess had consulted with.

We followed. Fortunately, the alterations shop owner, Trang Troung, was more than willing to help.

She called Lulu and left a message saying she accepted the dress.

Hess was thrilled to hear the news. Her grandmother picked up the dress and planned to deliver it to her this weekend.

 

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