Switch from Verizon to Frontier filled with problems

TAMPA, Fla. (WFLA) – The switch from Verizon to Frontier Communications hasn’t been a smooth one for thousands of customers.

Friday at Zudar’s restaurant in Tampa, business nearly ground to a halt. “Friday morning we arrived to find we had no communications here at all and as a business we’re quite concerned,” Zudar’s Eric Weinstein said.

RELATED: Multiple companies report cell phone, internet service outages in Tampa Bay

After Frontier made the switch, Zudar’s had no phone or internet service, and that was only part of the problem “We were unable to process any credit card transactions for the existing orders. We were able to take and it was a really negative environment,” Weinstein said.

Frontier claims that most, if not all, problems related to the switch have been resolved.

The company issued this statement on Monday:

“On April 1, Frontier acquired Verizon’s wireline operations in California, Florida, and Texas. This included approximately 3.3 million voice connections, 2.1 million broadband connections, and 1.2 million FiOS video subscribers. Given the size and scope of this transaction, some of our customers experienced service disruptions. This is not the result we intended and we apologize to our customers experiencing any problems. We are devoting significant time and resources to successfully resolving any and all issues because we understand and appreciate that consumers rely on our products and services to conduct business, communicate with friends and family, and access entertainment. We are also aware that some customers are experiencing issues viewing some of the previously available Video on Demand (VOD) content as well as with registering for a Frontier ID. VOD content is now available and we are continuing to add more titles each day, including those movies and TV shows previously purchased by customers. We are also devoting resources to resolving outstanding issues related to Frontier ID. We want to assure our customers that they do not need to be concerned if their bill was due during this transition period because no late fees will be applied to their account for the first month. Our intent is to address all customer needs and concerns and customers with questions should contact Frontier Customer Service at (800) 921-8101 or go to meetfrontier.com.”

However, a number of consumers continue to call News Channel 8 to report problems.

Lester Wilkofsky says his internet went out on Friday and is still out of service. “They told me they’ll have it fixed in a few days and here it is, Monday already. I am, still without internet,” Wilkofsky said.

A company spokesman says they are still considering options but so far have not offered to discount monthly bills for the lost days of service.


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