Rental car companies investigated for toll road fees

WEST PALM BEACH, FL (WFLA) – The office of Florida Attorney General is investigating rental companies for the fees they add to the toll charges, WPTV reported.

The rental car companies offer different programs to cover the toll charges on the cashless turnpikes. According to WPTV, some rental companies charge daily regardless of the drivers using the toll roads or not. And if the drivers decline and do end up on the toll road, they have to pay extra in processing or administration fees.

The Attorney General’s office confirmed to WPTV that about 152 drivers complained about the fee problems last year. The office has been investigating the rental car toll fees since 2010. It was in 2010, when the AG’s office told rental companies to disclose the fees. Hertz spokesperson told WPTV that the fees are described in the rental agreement and the customers are clearly notified of any fees. Some drivers are still caught off guard. And the Florida Turnpike Enterprise doesn’t have authority to change anything.

During this legislative session, one lawmaker tried to limit the fees, but it was removed from the bill, according to WPTV. The bill now only requires transparency.

And this is not just Florida’s problem. Any state you travel, where tolls can be paid with a SunPass or an EZPass, and you have the transmitter, you need to make sure to add the rental car to the account.

But there are issues with the SunPass system as well. The Florida Turnpike Enterprise (FTE) released figures to 8 On Your Side showing over the past year, its electronic tolling equipment made mistakes on 175 commercial accounts, resulting in 24,549 axle miscalculations. You can learn more about this 8 On Your Side investigation here.

Another couple in Tampa was shocked to learn that someone was getting a free ride on Florida toll roads, they were paying for it, and the state didn’t want to hear it. 8 On Your Side investigated that toll road problem as well. Read the whole story here.


For the drivers everywhere, experts recommend to always pay attention to the fine print and the toll bills no matter where you drive. provides commenting to allow for constructive discussion on the stories we cover. In order to comment here, you acknowledge you have read and agreed to our Terms of Service. Commenters who violate these terms, including use of vulgar language or racial slurs, will be banned. Please be respectful of the opinions of others and keep the conversation on topic and civil. If you see an inappropriate comment, please flag it for our moderators to review.

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