PINELLAS COUNTY, FL (WFLA) -The company’s slogan is “Eight Brothers Helping Others.”
52 Year old Erica Fulton wants to know why the moving company isn’t helping her. Erica, who lives on a small pension and disability, hired Eight Brothers Moving Company in October, for a less than 2-mile move. They kept her things overnight while her apartment was made wheelchair accessible. She claims she was nervous about that, but company president Julie Clausen reassured Erica.
“She said don’t worry, she said, I’m not going to be using that truck.
It’s just going to be sitting on my lot that’s gated and nothing is going to be touched,” Erica said. When the moving truck showed up, plenty was missing, including an oak dresser full of clothes, even her undergarments.
“I literally don’t have the funds to replace the missing clothes,” Erica explained. “So we keep washing what I have and wearing it.”
Also nowhere to be seen, her microwave, a table on which she makes fluffy pillows for sick children, and much more.
She contacted Eight Brothers president Joni Clausen. “I told her I wasn’t going to pay her until she delivered all of my stuff. She hung up on me. Then I found out that she charged my card $690 dollars,” Erica added.
A week later, a Pinellas county deputy met her at Eight Brothers’ warehouse. According to the deputy’s report, Joni denied a dresser was moved. But she did turn over Erica’s microwave and a fish tank. The microwave, Erica says, had been used.
“When we opened the microwave it smelled really bad, and there was food caked on the top like something had like exploded in the microwave and stuck to it. It was disgusting,” Erica said.
Erica contacted 8 On Your Side.
We went to the Eight Brothers’ warehouse. The doors were locked. No luck on the phone either. Then we checked complaints with the Florida Department of Agriculture and Consumer Services. Erica’s isn’t the only complaint on file with the state against this company there are others. Both involved damaged items and are unresolved.
“She kept saying I don’t know where your things are and I don’t know what you want from me,” Erica said. 8 On Your Side left a message for Joni Clausen and sent her a text message asking for a comment. So far we have received no response.
Rica filed a claim with Eight Brothers Moving Company’s insurance company, National Indemnity. 8 On Your Side reached out to the company as well. Moving companies are responsible for only 60 cents per pound per item.
That means if you moved a 60-inch tv that weighed 100 pounds and it turned up missing, the company would be responsible for only $60 dollars. So a move that was supposed to cost no more than $5 hundred dollars ended up costing Erica a lot more.