Sunpass allows you 90-days to catch toll mistakes

Sunpass

AUBURNDALE, FL (WFLA) – Randy and Robin West of Auburndale go everywhere on their Honda motorcycle.  For extended stays, they bring along their trailer.  For tolls, Randy carries a transponder on the bike.  When he checked his SunPass bill in October,  he discovered what 8 On Your Side has been warning you about for two years.

Randy and Robin West
Randy and Robin West

“Billing me for 6 axles going thru a plaza to where I was only a motorcycle, pulling a trailer, which would be 3 axles,” Randy said.  He noticed this highway robbery occurred in May,  so he contacted SunPass. “I was told that they had a 90-day policy and that I’d gone past the 90 days asking for a review,” Randy added.  According to section 16 of the SunPass Customer Agreement it basically states, if they make a mistake, you get 90 days to catch them.  About the time 8 On Your Side was working on Randy’s problem, another letter from another viewer arrived.

“Since your story broke about SunPass overcharges, I looked into my account and sure enough-overcharged at least once,” the viewer wrote.  In September,  8 On Your Side revealed the state’s own reports show thousands of toll mistakes. Vehicles like a Toyota Corolla was charged for 5 axles, a Ford 150 billed for 7, a Honda Fit billed for 15 axles.  You have to check your bill to find out if you are being overcharged.

Here are the steps.  If you have a transponder, you have a SunPass account.
Google SunPass.
Click on “Log into your Account.”
Type in your user name, account or transponder number.
Type in your PIN number, and you are on your account page.
For recent billings, click on “activity” (upper right side of page.)
For the last 18 months, check the right-hand side of the screen, look for the “Statements” box.
Click on “Detail” and the month you want to look at, and there you go.

It’s quick, it’s simple and if you find a mistake you can contact SunPass.
After telling Randy the 90-day deadline passed,  we contacted the state.  It pointed to its 90-day policy, then credited his account.

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