Tampa Zales store loses woman’s diamond ring

Tampa Police are looking into missing jewelry from the stores, but their investigation is crawling.

TAMPA, FL (WFLA) – Today is supposed to be a happy day for Alise Bernier. It’s her 4th wedding anniversary, but every time she looks down at her ring finger, she has to fight back tears.

That’s because her diamond engagement ring is gone. It was dropped off at Zales Jewelers at University Mall last week for warranty work, and it disappeared.

“I mean I look at it, and that’s the ring I looked at when my husband proposed,” Bernier said. “The center stone was passed down to me, so it’s very special. I just want it back.”

Worse than the ring missing, she said, is the way the store handled it. She says she was called to pick up the ring last Saturday, and was handed another ring.

“They tried to pass it off as my ring,” she said. “My ring is white gold, and the ring they tried to give me is yellow gold, and they said, oh, it was just dipped in the wrong color, and I said, ‘No, it’s not my ring.'”

There were no answers, so she called corporate, eventually told only that her ring was “misplaced.” And she’s not the only one. Our 8 on your side investigation began in January. We uncovered tens of thousands of dollars in missing jewelry and upset brides all over Tampa Bay.

Tampa Police are looking into missing jewelry from the stores, but their investigation is crawling.

Meanwhile, Bernier is beyond worried.

“This business is in the business of diamonds,” she said. “This is high valuable merchandise and they should be treating their customers with respect, and they’re not doing that.

After questions to the store’s corporate office from 8 On Your Side, Bernier received a call from the store. She was told they think they may have found her ring at another Zales stores. She was invited to come in this weekend and see if the ring is hers.

 

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