Tampa customer with 2015 VW Beetle complains of dark back-up camera

TAMPA, FL (WFLA) – Bruce Krentzman, of Tampa, just wants what he paid for: a back-up camera in his 2015 Beetle that works well. “I just want the camera I paid for,” he said. “I don’t think that is unreasonable.”

Instead, the picture on his monitor is often so dark that he views the camera as useless. And since he paid $3 grand more for a car package that includes the camera, he is beyond frustrated. Especially, since he chose the small Beetle with the camera to help him navigate a slim space in his condo parking garage.

He bought the car Memorial Day weekend and then took it back to Kuhn Volkswagen to complain about the camera. The dealership ended up having a technician from VW come to Tampa to take a look. He identified the concern, but offered no solution, writing, “the camera angle causes the dark look in the screen VW at this time does not have a fix for concern.”

That left Krentzman steaming mad. He took to the Internet and found other 2015 Beetle customers complaining of the same problem. Then he turned to 8 On Your Side.

Volkswagen Spokeswoman Jessica Anderson said the company used a radio in the 2015 Beetle that does not allow customers to adjust the brightness on the monitor, causing the dark image in some situations. She said there have just 15 to 20 complaints, and the company switched to a better radio for the 2016 model. Some customers who complained were offered replacement radios for their 2015 Beetle. But not Krentzman.

Anderson said the company’s customer care department determined his camera “is functioning as designed.”

“I’m very sorry to hear that Mr. Krentzman is so dissatisfied. I would have thought, however, if the rearview camera was his sole reason for purchase, he should have noticed this issue during his test drive and opted not to purchase the vehicle,” Anderson wrote in an email.

That leaves Krentzman upset that VW knew about the camera issue and didn’t warn him. He’s also upset the car is still for sale, with the same radio monitor – and at the same price.

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