Pasco Water Bills: No one is taking responsibility

PASCO COUNTY, Fla. (WFLA) – 8 On Your Side Investigative Reporter Shannon Behnken paid a visit to Pasco County days after utility officials admitted they made big mistakes in calculating water bills that resulted in some customers being overcharged for water they never used.

The county couldn’t help it because an Inspector General audit highlighted big problems with water bills, including one for an eye-popping more than $3 grand. Among the findings, meter readers did not make some reads and recorded inaccurate numbers – and that caused customers’ bills to jump into higher billing tiers.

SLIDESHOW: How To Save Money on Water

What’s going on? Could your hard earned money go down the drain? Days after the initial findings were revealed, county officials are refusing to talk with 8 On Your Side. No one is taking responsibility, and no one has concrete answers for frustrated homeowners wanting refunds.

DOCUMENT: Read the Pasco Water Audit

A county staffer told 8 On Your Side Investigative Reporter Shannon Behnken that Bruce Kennedy, Head of Utilities, was not available to talk today. Craig McCandless, Customer Service Administrator for county utilities was too busy to speak as well. And their boss, Michelle Baker, the county administrator, is also not talking. Not even county spokesman Doug Tobin would come out of his office. Instead, Tobin referred us to an email that said…”we said everything we had on this…at the public meeting.”

Ten months ago homeowners began reaching out to 8 On Your Side about concerns over unusually high water bills.

Cleaning it up will cost taxpayers even more in consulting fees, hiring temporary workers and potential refunds to customers overbilled…all while officials remain silent.

Since officials won’t talk to us, maybe they will talk to you. We’re providing their business contact information so you can reach out to them with your concerns and frustrations.

Pasco County Contacts

Michele L. Baker
Title: County Administrator
Phone: (727) 847-2411 (x8115)

Bruce E. Kennedy, P.E.
Utilities Services
Title: Assistant County Administrator, Utilities
Phone: (727) 847-8145

Susan C. Chase
Utilities Services
Title: Customer Affairs Manager
Phone: (727) 847-8131

Craig McCandless
Utilities Services
Title: Customer Service Administrator
Phone: (727) 847-8131

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