Pasco says they made mistakes calculating water bills

The 8 On Your Side Investigation into Pasco water bills continues.

PASCO COUNTY, FL (WFLA) – Pasco County Utilities finally admit they made big mistakes in calculating water bills. Ten months after 8 On Your Side shined a light on unusually high bills – including one for an eye-popping more than $3 grand – an inspector general audit unveiled big problems within the department. For example, meter readers did not make some reads and recorded inaccurate numbers – and that caused customers’ bills to jump into higher billing tiers.

Pasco County administrators gave the department until March 16, 2016 to fix these issues. But what does that look like? And who will pay for it?   8 On Your Side got a glimpse. The county is hiring a consultant, for about $170,000. Plus, six temporary employees, making $16 an hour.

SLIDESHOW: How To Save Money on Water

There are still a lot of unanswered questions.  “We cannot give you answers,” O’Neil told county commissioners. “We can only give you facts.”

DOCUMENT: Read the Pasco Water Audit

Meanwhile, staff will examine each of the bills that auditors thought were in error, and consider adjustments.  Louise Gritmon, the customer with the more than $3,000 bill, is happy to be on the verge of getting rid of it. She’s also happy her problem led to the discovery of so many others problems within this department.   “It just goes to show, if you see something really wrong being done you should push it a little bit,” Gritmon said.

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