Ellen Palmer is fed up, faced with another gigantic bill for services she never received.”I don’t know what to do,” she said. “I can’t even sleep because I am so worried. They are draining me dry.”
Utah-based Vision Security helped itself to $470 from Palmer’s bank account last week. But the company has never been her home security company. She says her nightmare began a year ago. A young salesman, she says, tricked her into signing up service by saying he was from her security company that was going out of business and he needed to “upgrade” her system. That wasn’t true, and Palmer ended up with two security companies – her original one and Vision Security.
Her story sparked calls to 8 On Your Side from others with similar stories. 8 On Your Side uncovered a training video, in which a Vision Security employee instructed employees to lie in order to get customers. All over Tampa Bay, elderly victims stepped forward, catching the attention of the Florida Attorney General’s Office.
In March, the AG announced a settlement with Vision Security. The company was ordered to pay a fine of $18,000 and to settle complaints with disgruntled customers. The company also was banned from doing business in Florida for two years.
Palmer was thrilled with that news, but even then, she was already out more than 300 because of the Vision “contract.”
At least, though, she thought she was done with the company. But now, this latest hit to her bank account has her worried she won’t have money this month to pay the bills she really does owe.
“This really hurts me,” she said. “I only get $700 a month. and altogether, they’ve taken over $700 already and they have never done anything for me but lie to me and come into my house.”
The Attorney General’s Office is looking into Palmer’s complaint.
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