Lauren Brickey, of Bradenton, hates her wedding ring. That’s because it’s a replacement ring, given to her by Zales after the company lost her original ring she entrusted the company to repair.
“Now, that sentimental value is just completely gone,” Brickey said.
She dropped off her ring at the Ellenton Zales in February, after a stone fell out. The ring had a life-time warranty, so repairs are free. The ring was supposed to be shipped via FedEx to Dallas for repairs. But a few weeks later, she received a phone call that her ring never made it to Texas. It was stolen somewhere along the way.
“That’s all they would let me know,” Brickey said.
She thought it was a fluke. But then she saw our 8 On Your Side report about Kay Murray. The exact same thing happened to her at the Ellenton Zales. And, as our report showed, it’s not just Zales with a rash of stolen jewelry.
8 On Your Side investigated at least 11 pieces of jewelry stolen during shipment via UPS around the same time period. That box was shipped from Kay Jewelers at Wiregrass Mall in Pasco County.
Kay and Zales are owned by the same company, Ohio-based Sterling Jewelers. The company doesn’t have many answers for 8 On Your Side, other than to say there is an ongoing investigation and the company is working with law enforcement. But none of local, state or federal agencies we checked with are aware of this situation or an investigation.
That leaves Brickey stuck with a replacement ring she wears on the other hand because it’s a reminder that her real ring is gone.
“I feel like they’re almost trying to cover something up, by not returning any phone calls,” she said. “My husband called the manager, the supervisor. no one has ever returned any phone calls to us.”
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